Return and Refund Policy
We guarantee high quality of all our products. And we deliver all products within a reasonable time.
We have 14 days money back guarantee!
If you bought our products and you have a problem, please do not worry and contact us! We will be happy to help you to solve any problem shortly. Our customer support will do everything to help you solve any problem as quickly as possible To get more information about our customer support, please visit the following page: Customer Support.
Please carefully read the return policy. it will help you avoid potential problems.
- We providing free demo of all sounds categories. You can try the demo and quality of sounds before order.
- If you are still not satisfied with our products, we will full refund your payment after receiving the product within 14 days.
- If you purchased our product and need assistance, please let us know. We serve customers in over a year after receiving the product.
- If you receive a broken or non-working product, we will re-ship your product back or refund your paymnet. Please note, that you have to return the broken/non-working product product back.
- If you have not received your order within a certain time, please let us know, and we well be happy to re-ship your order within a reasonable time or full refund your payment.
- If you want to know the tracking number of your order, Please contact us, and request Tracking Number after your purchase within 12 hours.
- You can request cancel your order after your purchase within 12 hours.
- We ship your order within 24-72 hours.
- When you request full refund, we will send your payment back for 12-24 hours. Please note: your payment will arrive within 3-10 business days. It depends on the payment system you have chosen.
Here are some tips to avoid problems:
- Before you order a product at vst-store.com, we strongly encourage you to register or login on our website: www.vst-store.com
- Please carefully read our Terms & Conditions.
- Please carefully read full description of the vst-store.com products before you order it. Important: Each page of our product description is "TABS" such as "Overview and Features", "Screenshots", "Instrument List", "Compatibility", "Free Demo", etc... Please note that the tabs for each product can be different.
- Inportant! We strongly recommend purchase and download "norCtrack" products exclusively ONLY on our official websites: (www.vst-store.com or www.norctrack.com) and our official store on ebay: (http://stores.ebay.com/vst-store). Only on provided resources (vst-store.com, norctrack.com, http://stores.ebay.com/vst-store) you can purchase or download original and guaranteed high quality norCtrack products. All other resources is an informal and illegal. Also we are not responsible for all iitems purchased in unofficial and illegal resources. All vst-store.com and norctrack.com subdomains such as r.norctrack.com, demo.vst-store.com and so on... also is OFFICIAL norCtrack resources.
- Make sure that you ordered the correct product.
- If you wish to buy such products as - sample sounds, vsti and any other digital product, please make sure that you already have appropriate hardvare or software to use this product. Important - With sample sounds , styles , midi files and so on... not included hardvare or software to use this products. If you still do not have a hardvare or software to use sample sounds , styles , midi files and so on, you can get it from the manufacturer of this format. For example, if you ordered sample sounds KONTAKT INSTRUMENTS in format NKI and you still not have an appropriate software to use it, you can download NATIVE INSTRUMENTS KONTAKT on official manufacturer of KONTAKT software sampler. Or for example if you alteady ordered styles for workstation keyboards and you still not have a workstation keyboard to use styles, you can buy Korg, Roland, Yamaha or other workstation keyboard to use the styles - for example Yamaha PSR-S10.
- Please note, that our KONTAKT INSTRUMENTS not working with free KONTAKT PLAYER. You can use our KONTAKT INSTRUMENTS only on Full NI KONTAKT.
- We present to you FREE DEMO to following categories of our products - Kontakt Instruments, SoundFont SF2, Reason ReFill, WAV Samples, WAV Loops, SampleTank Banks, Styles to Workstation Keyboards and etc. digital products... So, we recommend request free demo. You can check demo versions before order full version. To request free demo, please contact us. Our professional staff will be happy to present you a free demo. Please carefully check the demo version before order the complete collection.
- Make Sure, that you have a recomended version of hardvare or software before order the product.
- In order to get the shipped product to the exact address, please make sure thet you fill out your exact billing and shipping information. Such us: E-Mail, First Name, Last Name, Address, Zip / Postal Code, City, Country, State/Region/Province, Phone number. Also please make sure you fill all required fields. Important - Fields marked with an asterisk (*) are required.
- If you need to receive refund, please conatct us within 14 days after receive the product.
- If you still have a problem, please contact our customer support. Our staff will be happy to help you in record time.
- Please note, that after receive the refund you can not use our products. Even if you have downloaded our sounds, you have to remove it after receive the full refund. We do not allow using of our sounds/virtual instruments for any purpose after refund.
Customer Support: support(at)vst-store.com
Yahoo Messanger: vst_store(at)yahoo.com