Delivery Details

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Electronically Deliverey Option

At norCtrack and vst-store.com, we offer a convenient Digital Delivery option for all our products and/or our partners products across various categories. We’re committed to providing a seamless digital delivery experience for our valued customers. 

Here’s how it works:

• Instant Download Link: Upon completing your purchase, you’ll receive an email containing the download link for your ordered product. Make sure you’ve registered the correct email address during checkout to avoid any delays.
• Order History: Additionally, you can find the download link in your order history list on our website. Simply log in and navigate to your order details to access your download link.
• Delivery Time: Typically, delivery takes only a few minutes to a few working hours after your purchasing, depending on the type of product you’ve ordered.
• Check Your Spam Folder: If you don’t receive the download link via email within 24-72 hours after your purchasing, please check the Spam or Junk Box of your email. Sometimes, free email services automatically categorize incoming messages as spam. If you still can’t find the download link, don’t hesitate to contact our support team—we’ll promptly assist you.
• Recommended Browsers: To ensure a smooth download experience, we recommend using Opera, Mozilla Firefox, or Google Chrome browsers. Avoid using Internet Explorer, Edge, or Safari browsers, as they may cause download errors.
• ZIP Archives: All our downloadable products are delivered in ZIP archives. Remember to extract the contents from the downloaded ZIP file before using our products.

 If you have any other questions related to delivery or need further assistance, feel free to reach out to our support team.

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Privacy Policy

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Introduction

Welcome to our website! At vst-store.com, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information. By using our website, you agree to the terms outlined below.

What Information We Collect

We collect and store the following personal information:

Contact Information:

• Your email address
• Your phone number
• Physical contact information

Order Information:

• Full details about your order, including order number, download link, and other relevant information

Payment Details:

• If you make payments via Bank Transfer, we collect your bank account details. Please note that we do not store credit or debit card information; all online financial transactions are securely processed through our payment partners (2CO and PayPal).

Website Usage Data:

• We collect data such as IP addresses, pages accessed, and files downloaded. This helps us monitor website usage and improve our services.

Why We Collect Information

We collect your personal information for the following purposes:

Service Provision:

• To provide the services and customer support you request
• To customize and improve our services, product quality, content, and advertising

Communication:

• We may contact you via email or phone for non-standard situations or to provide additional information.

Promotions:

We may send you promotional email messages related to our products and services and/or our partners products and services. You can unsubscribe any time to receive promotional emails or message from us.

How We Protect Your Information

Secure Transmission:

• Address and credit card information are transferred via a secure server and encrypted.
• Our website is secured with a Web Server Certificate.
• Transactions on the site are protected with MD5 protocol and up to 256-bit Secure Sockets Layer encryption.

Third-Party Services

• We use secured third-party services (such as 2CO and PayPal) for payment processing. Their privacy policies apply to any data they collect during transactions.

Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Opt out of promotional emails.
• Request support for your order
• Request your order details
• Request your account details
• Contact us with privacy-related inquiries

Non-Disclosure

At vst-store.com and norctrack.com, we take your privacy seriously. Here’s how we handle your information:

Absolute Privacy:

• The information you provide is treated with the utmost confidentiality.
• We do not share any of your information with third parties. Except in cases where we receive an official request from the police or from the court during legal proceedings.

Product Purchases

• Only our employees and payment partners have knowledge of the products you buy from our store.
• Your purchase history remains private from third parties.

Contact Information

• Your contact details (address, telephone number, email) are accessible only to our employees and payment partners.
• When shipping physical orders via international postal companies, they may have access to your shipping information to ensure accurate delivery.

Account Protection

Password Security:

• Your password is crucial for account security. Use a strong password with a mix of numbers, letters, and special characters.
• Never share your vst-store.com or norctrack.com password with anyone else.
• We are not responsible if you lose your personal data that you registered on our website.
• Remember that you are responsible for actions taken using your account.

Lost Password Recovery:

• If you forget your password, use the “Forgot Password” link next to the Login button to reset it.

Changing Account Information:

• You can update your account some details and password at any time, but we have a some limitation.
• Changes will be verified through your registered email.

Security Responsibility:

• While we take our website security seriously, but we cannot be held responsible if your account is compromised due to external attacks.

Third-Party Tools

Analytics Services:

• To enhance our services, we use third-party analytics tools, including Google Analytics.
• We use tools like Google Analytics to collect information about website traffic, user behavior, and demographics.
• These tools help us understand website usage and improve user experience, products, services and tailor content to your interests.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy. Once the purpose is fulfilled, we securely delete or anonymize your data.

Cookies and Tracking Technologies

Cookies:

• We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you when you visit our website.
• You can manage your cookie preferences through your browser settings. Learn more about our cookie policy.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us immediately.

Changes to this Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and we recommend reviewing it periodically.

Consent

By using our website, you consent to the terms outlined in this privacy policy.

Contact Us

If you have any questions or concerns about our privacy practices, please contact us.

Remember that your privacy matters to us. If you have any questions or concerns, feel free to reach out to us.

Last Modified Date: May 06, 2024

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Return and Refund Policy

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At norCtrack, we strive to provide high-quality digital products and services. Usually the digital delivered goods are not refundable. However, we understand that sometimes situations arise where a refund or exchange is necessary. Please read our refund policy carefully to understand your rights and responsibilities. We may change this policy from time to time.

Digital Products

All our products and services are digital and/or electronically delivered. As a result, digital delivered products are not refundable or returnable. However, we do offer some exceptions that may be useful for you. Please note that for any other reasons, we do not accept returns or refunds.

Eligibility for Refunds and Exchanges

We can consider full refunds or exchanges in the following cases only:

• Unauthorized Purchase: If a product was ordered without your personal consent, we will consider a refund or exchange.
• Minor Orders: If a minor made an order without parental permission, we will accommodate refunds or exchanges. In such cases, parents should contact us.
• Compatibility Issues: If incorrect compatibility information on our website led to the purchase of an incompatible item, we will allow refunds or exchanges. However, please ensure you carefully check product details and compatibility information before making a purchase. Such cases will be investigated by our specialists.
• Undelivered Orders: If your order was not delivered, but you provided genuine information and an email address, we will consider to process a refund or exchange.

Exchange Guidelines

• When requesting an exchange, you can choose any other product exclusively produced by norCtrack.
• The price of the exchange product should not exceed the price of the product you originally purchased.
• After the exchange, you must immediately remove the original purchased product, and you cannot continue using it.
• If you purchased a single product, you cannot exchange it for multiple products, even if the price of your purchased item is higher than the product you want to exchange.

Refund Process

• If you request a full refund, we will process your payment within 10-14 business days. Please note that the exact timing depends on the payment system you have chosen.
• If you ordered by mistake, contact us immediately to modify your order. Once you’ve received the download link, modifications are not possible.

Important Note

Refunds and exchanges are only accepted for the options mentioned above. All other scenarios are not refundable.

Refund and Exchange Process

At norCtrack, we value your satisfaction and strive to provide exceptional products and services. If you find yourself needing a refund or exchange, please follow the guidelines below.

Required Information:

When you request a refund or exchange, we may ask for the following:

• Short Video or Audio: To assess any product defects or issues.
• Photos and/or Screenshots: To verify any problems with the product.
• Order Number and Details: Please provide your order number and any other requested relevant information.
• Additional Questions: Depending on the issue, we may ask further questions or requests.

Please ensure you contact us within 14 calendar days after your purchase. Failure to do so may result in rejection of your refund or exchange request.

Refund Methods

• Credit or Debit Card Orders: Refunds will be issued to the same credit or debit card used for the original purchase.
• PayPal Orders: Refunds will be processed to the PayPal account associated with the order.

Requesting a Refund

In order to request a refund, please fill out our Customer Service Inquiry Form. Include the following details:

• Name of the product(s) you wish to exchange.
• Your order number (you can find it in your order history or email).
• A detailed reason for the return to expedite the process.

Tips to Avoid Issues

Before placing an order on vst-store.com or norctrack.com, follow these important steps to ensure a smooth experience:

• Purchase or download only from Official Resources: We strongly recommend purchasing and downloading “norCtrack” products exclusively from our official websites: vst-store.com and norctrack.com. You can also purchase or download our products on other official resources. You can check out all our official resources here. Note, that using unofficial resources may lead to subpar quality or even damage to your device, hardware, or software. Remember that our official resources guarantee product quality, and we’re committed to serving our customers throughout their journey with us.
• Check Compatibility: Before placing an order, Carefully review the full description of the product(s) you intend to order. Review the compatibility and requirements listed on the product details page. Make sure your device, hardware or software meets the recommended specifications.
• Installation Guide: After purchasing, read the installation guide and instructions provided with the product. Proper installation ensures optimal performance.
• Valid Email Address: Ensure you provide a correct and valid email address during the ordering process.
• Billing Information: To avoid delays and errors, fill out your billing information accurately. Required fields include E-Mail, First Name, Last Name, Address, Zip/Postal Code, City, Country, State/Region/Province, and Phone number.
• Delayed Orders: If your order hasn’t arrived within a reasonable time frame, please check the spam or junk box of your email. Otherwise please notify us. We’ll be happy to re-send it promptly.
• Seek Assistance: If you need help with your order, don’t hesitate to reach out. Sometimes, a problem that seems difficult to you can be solved by our specialists in a very short time. We’re here to assist you if you’ve received our free or premium products or services.
• Register or Log In: We strongly encourage you to register or log in on our website. This allows you to track your orders, access personalized features, and receive updates.
• Read Our Policies: Familiarize yourself with the norCtrack policy before making any purchases. Understanding our terms and conditions will help you make informed decisions.
• Refund Reminder: Keep in mind that after receiving a refund, you cannot continue using our products. Even if you’ve downloaded them, remove them promptly. Our policy prohibits using refunded products for any purpose.

Tips for Using Our Kontakt Instruments

Native Instruments Kontakt Full Version: When purchasing norCtrack Kontakt Instruments, ensure you are using the Native Instruments Kontakt Full version. Our kontakt libraries are not compatible with the free Kontakt Player due to Native Instruments’ policy. You can find more information on this topic on the official Native Instruments website or in the product description. If you are using the free kontakt player and you have purchased norCtrack kontakt instrument, please consider to download Native Instruments Kontakt Full version at official Native instrument website.

Contact Us

If you have any questions or need assistance, feel free to contact us anytime. We’re committed to providing you with first-class customer support.

Last Modified on: May 07, 2024

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Payment Method

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We offer secured payment methods through the most popular payment systems. Below, you’ll find our world trusted payment partners.

PayPal

PayPal, is the most popular and secure online payment method. With the PayPal, you can make payments without revealing your financial information. Your security is our top priority, and our advanced technologies ensure a safe transaction experience. If you’re already registered with PayPal, after completing your order, you’ll be redirected to their website to log in and make your payment. However, if you prefer a quicker process, you can choose to make an Express PayPal payment without registration.

2checkout (2co.com)

Registration is not required.

• PayPal
• MasterCard
• Visa
• American Express
• Discover
• JCB
• Diners Club
• PIN Debit

2CO (2checkout.com), one of the most popular and safest ways to pay online. 2CO payments are processed securely, ensuring your financial information remains confidential. Millions of people from around the world choose 2CO for its quick and safe payment process. The best part? You don’t need to register on 2checkout.com to purchase items on vst-store.com nad norctrack.com — it’s our trusted partner payment method.

Choose the method that suits you best—it’s safe, fast, and secure!

Payment Limits

Although we accept payments worldwide, please note that some payment methods may not be available in certain countries. If your preferred payment option is not accepted on our website, we encourage you to reach out to our support team. We’ll do our best to find an alternative solution that works for you.

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license

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License Agreement for norCtrack Products

Usage Rights

By purchasing or downloading norCtrack products, softwares, media files and/or materials, you automatically agree to use them for personal creativity. However, you must not copy or upload our original files to any other sites, platforms, forums, portals, communities, sharing servers, clouds, internet shops, auctions, marketplaces, public groups, or social media without our explicit physical or electronic permission.

Our products are created by us and/or our authorized partners and suppliers. Even after purchase, our products and materials remain the property of norCtrack. Any lending, renting, copying, duplicating, trading, or reselling of norCtrack products or their contents (including modified versions) is strictly prohibited. Engaging in such actions constitutes piracy and is illegal, subject to legal prosecution.

Protection Measures

Our custom products include specific information designed not only for protection but also to address potential infringement of our rights. Some information is encrypted and embedded within the product.

norCtrack actively monitors the internet, including auctions, BBS, and major torrent sites, and other sites to address any infringement of our rights. The right to use the enclosed sounds is granted solely to the original end-user of the product and is not transferable. This means you cannot legally sell second-hand physical or digital product containing our products or use our products from second-hand products in your own productions.

If you operate a commercial studio and offer our products to multiple clients, you are required to obtain a Multi-User License. Please contact us for more information about Multi-User License.

Permitted Uses

You can use our products in various music production contexts, including:

• Making Songs or Tracks
• Making records
• Creating remixes
• Composing music for commercials, jingles, films, theatre, radio, musicals, computer games, etc....
• Distributing your music on platforms like YouTube, SoundCloud, and other channels
• Selling or sharing music produced using norCtrack products
• Playing music publicly in commercial venues (concerts, restaurants, clubs, etc.)
• Creating demo videos or audio reviews featuring our products
• We also offer affiliate program. Learn More...

Prohibited Uses

Any unauthorized use of our products, contents, or materials is strictly prohibited. Specifically, you cannot:

• Copy, lend, rent, duplicate, trade, or resell our products (except as explicitly allowed)
• Upload our files to unauthorized platforms
• Use our products from second-hand products in your own productions

Royalty-Free Sample Packs

Our musics, sample packs and audio loops are royalty-free, meaning you can use them in your music productions without additional fees or obligations.

Intellectual Property Protection

norCtrack values its intellectual property and takes protection seriously. We will pursue legal action against any auctions or offers for sale that infringe upon or violate our rights. Any illegal actions on your part may lead to judicial stripping.

Third-Party Products

In addition to our own products, we may occasionally include third-party products or materials at vst-store.com or norctrack.com. These third-party components may have their own terms and conditions. By using there products, you also agree to comply with any relevant third-party product developer policies.

Please note the following regarding third-party products:

• Third-Party Licenses: If you download or purchase third-party products, includes sounds, samples, or other content and/or third-party libraries at vst-store.com or at norctrack.com, you must agree to the licensing terms provided by those third parties. These terms may vary, so it’s essential to review them carefully.
• Attribution: If required by third-party licenses, ensure proper attribution. This may involve crediting the original creators or providing links to their websites.
• Usage Restrictions: Some third-party content or products may have specific usage restrictions. For instance, certain samples may be labeled for personal use only, while others allow commercial use. Always check the accompanying documentation.
• Warranty and Support: Third-party products are not covered by norCtrack’s warranty or support. Any issues related to third-party components should be directed to the respective creators or providers.

Miscellaneous

• Updates: We may periodically update our License Agreement. It’s your responsibility to stay informed about any changes. We recommend checking our website for the most up-to-date version.
• Contact Us: For any inquiries, questions, or concerns related to this License Agreement, please feel free to reach out to us using the following contact form.

We appreciate your interest in norCtrack products, and we’re here to assist you with any legal matters or additional information you may need.

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Contact Information

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norCtrack Contact Information

E_mail:
Information: info(at)vst-store.com
Customer Support: support(at)vst-store.com

Skype: vst-store.com
Yahoo Messanger: This email address is being protected from spambots. You need JavaScript enabled to view it.

You can contact us any time. We work seven days a week.
Please feel free to contact us if there is anything we can assist.
We will do our best for 100% customer satisfaction.
Our customer service will make every effort to respond to you as soon as possible.

All our websites

https://vst-store.com/
http://norctrack.com/

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About Us

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norCtrack Studio

norCtrack Studio was founded in 1998. From 1998 we were engaging in audio pre-production and audio post-production. Our recording studio engaging in online and local professional composing music, arrangements, audio recording, mix and master. Over the years we have worked with various labels, distributors, producers, composers, musicians, film productions, radio, orchestras, cover bands, brands and more…

From 2009 until now norCtrack Studio began to produce own Sample Packs, Sample Libraries, Kontakt Instruments, Synth Presets and VSTi Instruments. We create samples and presets of different musical instruments like: synthesizers, arranger workstation keyboards, acoustic and electruc musical instruments and so on.

norCtrack Recording Studio is equipped with the latest acoustics, equipment, software and technologies for recording and sampling various analogue, digital, acoustic musical instruments and producing best quality music and musical products. Our experienced and professional audio engineers, musicians, composers, software engineers, and other staff makes every effort to obtain the highest quality of production. We always monitor the global market and upgrade our studio with the latest and up to date technologies and knowledge.

About vst-store.com

We are glad to see you at our online store vst-store.com of norCtrack Studio. Here can download sample packs , sample libraries, presets of various musical instruments in different formats such as Kontakt NKI, SoundFont SF2, Reason ReFill, WAV Sample Packs and Audio loops, AKAI, Halion, VSTi instruments, VST Plugins, musical softwares and DAW. At norCtrack, you will find all necessary for modern musicians and sound engineer for creating music on computer and playing live music.

vst-store.com Is an official online store of norCtrack studio, where you can download norCtrack musical products and products of our official partners. On the website vst-store.com you can also order various online services like: Composing Music, Arrangements, Mix and Master and so on…Learn more what online services we offer here…

How do we make samples?

Drawing from our extensive experience, we have developed a unique and exclusive approach to creating sound libraries.
Our process begins by choosing and purchasing real acoustic or electric musical instruments. Than meticulously selecting real musical instrument patches and disabling any effects where necessary.

Unlike automated programs that can limit the range, length, and introduce noise, our highly skilled sound engineers craft every sample, key range, all layers and velocity by manually. They draw upon their wealth of experience to define the duration of each patch, ensuring a dynamic range that complements the instrument.

Once the patches are carefully curated, we sample the real instruments using professional equipment and special rooms. This step is followed by an intricate process of fitting and assembling the sample banks. Our team manually adjusts loops, layers, and defines the velocity and key range. We fine-tune the useful octaves to achieve optimal results.
If it is a software product, for example Kontakt Library or VSTi Instruments, our programming engineers write the program code, and UI/UX designers create the program interface. The performance of the program is tested throughout the entire period of developing.

Finally, the sample banks undergo rigorous testing and inspection, even being compared to the original sound of the real instrument.

Some products can take anywhere from several months to several years to develop.
The time invested in creating these high-quality music sample libraries is justified by the exceptional quality we offer.

What type of samples we make?

• Kontakt Library
• SoundFonts SF2
• WAV Sample Packs
• WAV Loops
• SFX
• AKAI Samples
• Halion Samples
• Reason ReFill
• VSTi Instruments
• Synth Presets
• Multitracks
• MIDI Files
• Styles for workstation Keyboards
• and more...

Where can you use our products?

All norCtrack products and sound packs are in the professional quality and can be used for professional music production in any music field, like: composing, making records, remixes, commercials, jingles, commissioned pieces, soundtracks, theatre, musicals, computer games, live music, and so on… We guarantee best quality of our products.

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