Delivery Details

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Digital Delivery (DOWNLOAD)

• We offer digital delivery for all our sound categories. This mean that you can choose the "DIGITAL DELIVERY" option in your cart page and get the download link of your purchase within the next 24-72 hours via E_mail. Digital delivery is free of charge. You can get more info about downloadable products here...
  
• Please make sure that you have provided us valid email address. If your email address is not valid, you can not receive the download link.
  
• If you don't receive the download link to your email address after your purchasing within 24-72 hours, please check Spam Box of your email. Sometimes some free email services saves incoming messages in the "SPAM" section (Spam Box) automatically. Just in case, please check the spam box. If you still not able to find the download link, please contact us, and we will kindly solve the problem for you as soon as possible.
  
• In order to download your order, please use Opera, Mozilla or Chrome browsers.
  
• All downloadable products we send in ZIP archive. You have to extract zip archive before using our products.
  

At the moment we deliver our products to following countries below:

United States
United Kingdom
Germany
France
New Zealand
Argentina
Australia
Austria
Belgium
Brazil
Canada
China
Czech Republic
Denmark
Dominica
Dominican Republic
Greece
India
Iran (Islamic Republic of)
Israel
Italy
Latvia
Netherlands
Netherlands Antilles
Norway
Reunion
Singapore
Sweden
Switzerland
Spain
Sri Lanka
United Arab Emirates
AND MORE...

This countries listing may change over time. If your country is not included in our shipping country list, please click here or contact us to request ship our products to your country. If it will be possible, we will kindly open access to your country.

note: If you have not received your product within a certain time, Please let us know. We will be happy to help you solve any problems as soon as possible. You can get more info about Return Policy here...

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Privacy Policy

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Privacy Policy

Your information is handled confidentially and securely by norCtrack | vst-store.com. Address and credit card information is transferred via a secure server and is encrypted; it thus cannot be seen by anyone but your contact person and the webmaster.  This Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.

We may collect and store the following personal information:

• your email address, phone number, physical contact information, your IP address
  
• your bank account details if the payment is made via bank transfer. Please keep in mind that we DO NOT possess your payment (credit or debit) card information since all online financial transactions are made through the 2CO (2checkout) and PayPal payment systems.
• your shopping history, ‘Favorites’ list, viewed items etc.
• your shipping address and other information you provide to ship an item
• your correspondence sent to us (including chat and email).

We collects data such as IP address (the location of the computer on the internet), pages accessed and files downloaded. This helps us to determine how many individuals use our site, how many people visit on a regular basis, which pages are most popular, and which pages are least popular. This information doesn't tell us anything about who you are, it simply allows us to monitor and improve our service.

Use:
To use our website vst-store.com you must be over eighteen years (18) of age.
The goals of your security, you agree to give us real personal information, such as: Your Real Full Name, Billing and Shipping address, e_mail, phone number, etc....
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:

• provide the services and customer support you request;
• customize, measure and improve our services, content and advertising;
• ask you questions or provide with additional information via calls and email in non-standard situations
• send you confirming, alerting or promo email messages

Non-disclosure:
The information you provide is absolutely private and cannot be shared with a third party.

• We will not distribute your  any information
• No one except our employees do not know what products you buy at our store, and how to buy.
• No one will know your contact information (as adress, telephone number, e_mail etc....), other than our employees
• We respect the rights of all our customers, and kindly will hide your any information from third parties.

Account Protection:
Your password is the key to your account. Use unique numbers, letters and special characters (i.e. W3F^26}Ij%*), and do not disclose your vst-store.com password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. You can restore your lost password by clicking the ‘Forgot Password’ link next to the Login button.
You can at any time to change your account information and password.Which will be re-verified through your registred email.

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Return Policy

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Return and Refund Policy

We guarantee high quality of all our products. And we deliver all products within a reasonable time.

We have 14 days money back guarantee!

If you bought our products and you have a problem, please do not worry and contact us! We will be happy to help you to solve any problem shortly. Our customer support will do everything to help you solve any problem as quickly as possible To get more information about our customer support, please visit the following page: Customer Support.

Please carefully read the return policy. it will help you avoid potential problems.

• We providing free demo of all sounds categories. You can try the demo and quality of sounds before order.
  
• If you are still not satisfied with our products, we will full refund your payment after receiving the product within 14 days.
• If you purchased our product and need assistance, please let us know. We serve customers in over a year after receiving the product.
• If you receive a broken or non-working product, we will re-ship your product back or refund your paymnet. Please note, that you have to return the broken/non-working product product back.
  
• If you have not received your order within a certain time, please let us know, and we well be happy to re-ship your order within a reasonable time or full refund your payment.
• If you want to know the tracking number of your order, Please contact us, and request Tracking Number after your purchase within 12 hours.
• You can request cancel your order after your purchase within 12 hours.
• We ship your order within 24-72 hours.
• When you request full refund, we will send your payment back for 12-24 hours. Please note: your payment will arrive within 3-10 business days. It depends on the payment system you have chosen.
  

Here are some tips to avoid problems:

• Before you order a product at vst-store.com, we strongly encourage you to register or login on our website: www.vst-store.com
  
• Please carefully read our Terms & Conditions.
• Please carefully read full description of the vst-store.com products before you order it. Important: Each page of our product description is "TABS" such as "Overview and Features", "Screenshots", "Instrument List", "Compatibility", "Free Demo", etc... Please note that the tabs for each product can be different.
  
• Inportant! We strongly recommend purchase and download "norCtrack" products exclusively ONLY on our official websites: (www.vst-store.com or www.norctrack.com) and our official store on ebay: (http://stores.ebay.com/vst-store). Only on provided resources (vst-store.com, norctrack.com, http://stores.ebay.com/vst-store) you can purchase or download original and guaranteed high quality norCtrack products. All other resources is an informal and illegal. Also we are not responsible for all iitems purchased in unofficial and illegal resources. All vst-store.com and norctrack.com subdomains such as r.norctrack.com, demo.vst-store.com and so on... also is OFFICIAL norCtrack resources.
  
• Make sure that you ordered the correct product.
• If you wish to buy such products as - sample sounds, vsti and any other digital product, please make sure that you already have appropriate hardvare or software to use this product. Important - With sample sounds , styles , midi files and so on... not included hardvare or software to use this products. If you still do not have a hardvare or software to use sample sounds , styles , midi files and so on, you can get it from the manufacturer of this format. For example, if you ordered sample sounds KONTAKT INSTRUMENTS in format NKI and you still not have an appropriate software to use it, you can download NATIVE INSTRUMENTS KONTAKT on official manufacturer of KONTAKT software sampler. Or for example if you alteady ordered styles for workstation keyboards and you still not have a workstation keyboard to use styles, you can buy Korg, Roland, Yamaha or other workstation keyboard to use the styles - for example Yamaha PSR-S10.
  
• Please note, that our KONTAKT INSTRUMENTS not working with free KONTAKT PLAYER. You can use our KONTAKT INSTRUMENTS only on Full NI KONTAKT.
  
• We present to you FREE DEMO to following categories of our products - Kontakt Instruments, SoundFont SF2, Reason ReFill, WAV Samples, WAV Loops, SampleTank Banks, Styles to Workstation Keyboards and etc. digital products... So, we recommend request free demo. You can check demo versions before order full version. To request free demo, please contact us. Our professional staff will be happy to present you a free demo. Please carefully check the demo version before order the complete collection.
  
• Make Sure, that you have a recomended version of hardvare or software before order the product.
• In order to get the shipped product to the exact address, please make sure thet you fill out your exact billing and shipping information. Such us: E-Mail, First Name, Last Name, Address, Zip / Postal Code, City, Country, State/Region/Province, Phone number. Also please make sure you fill all required fields. Important - Fields marked with an asterisk (*) are required.
  
• If you need to receive refund, please conatct us within 14 days after receive the product.
  
• If you still have a problem, please contact our customer support. Our staff will be happy to help you in record time.
  
• Please note, that after receive the refund you can not use our products. Even if you have downloaded our sounds, you have to remove it after receive the full refund. We do not allow using of our sounds/virtual instruments for any purpose after refund.
  

Contact Information:

E_mail:
Information: info(at)vst-store.com
Customer Support: support(at)vst-store.com
Administration: admin(at)vst-store.com

Skype: vst-store.com
Yahoo Messanger: vst_store(at)yahoo.com

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Payment Method

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norCtrack Payment Methods

2CO
(2checkout.com)
(PayPal, Visa, American Express, Discover, JCB, Diners Club, PIN Debit)

We accept payment PayPal online payment method and all major credit cards (Visa, American Express, Discover, JCB, Diners Club, PIN Debit) with most popular payment system 2checkout. Our payments are securely handled by 2checkout.com
2CO (2checkout.com) is one of the most popular and safest way to pay online. 2CO (2checkout.com) payments online without revealing your financial information to the quick and safe way. Millions of people from around the world choose exactly 2co.

PayPal
(Master, Visa, American Express)

PayPal is the most popular and safe way of online payment methods.
PayPal payments online without revealing your financial information to the quick and safe way. Your financial security of the PayPal-the number one priority. Due to latest technologies used in your account, PayPal is a good Insurance for each of your payments. If you are already registered with those system, then after completing the order you'll be redirected to those websites, where you can log in and pay. If you are not registered in this system, you can register to go This Link...
It's safe, fast and secure...

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license

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license and Purchase Condition

Please read the terms of the following licence
 agreement before you purchase our products!!!

• Purchasing or downloading our products, you hereby agree to use our products for personal creativity, and you automatically agree to NOT copy or upload our files on any other sites, forums, portals, communities, sharings,  internet shops, auctions, Market plance, donate other,  etc..... without our permission.
•  Our products are manufactured by us and our hands. The sound samples recorded on our products remain the property of norCtrack studio vst-store.
• All lending, renting, copying, duplicating, trading or reselling of our products or its contents (also
   modified contents) is strictly prohibited. In effect, any such action is piracy, is therefore illegal, and will be prosecuted to the fullest extent of the law.
• If you do not agree to this agreement, we kindly ask you to off our site and go purchase or download the other samples to other Internet resources
• Nobody except us has right to re-sell our product at the moment.
  
• Please note, that we do not allow any type of dropshiping orders.  This means, that you can not order any norCtrack products and re-sell it or even we do ot allow  give it for free or for paid after purchasing for your customer.. Every norCtrack products can be used only for personal use and for personal creativity on 1 (one) computer..Example: make music, play music etc.... If you have any question , please contact us.
  

• Copyright norCtrack Studio and vst-store.com products All Rights Reserved.

   Please note: Since we introduced a custom our products, each one contains its own particular infomation not only to protect but also to address the infringement of its rights. Some information is encrypted and buried in some points.
   Our company "norCtrack" IE  regularly monitors the Internet, including auction, BBS including major torrent sites, in order to address the infringement of its rights. The right to use enclosed sounds is granted to the original end-user of the product
and is NOT transferable - this means you cannot sell any discs second hand. Buy the  same logic you cannot use any sounds from second hand products legally in productions.
   If you run a commercial studio and offer our sounds to a number of clients, then you are required to have a Multi User License. Contact us for more info.
____________________________________________________________
What you CAN and CANNOT do with the contents of our libraries:

1. You can use them in any type of music production, for example: making records,  remixes, commercials, jingles, commissioned pieces, soundtracks for film, theatre, musicals, computer games, multimedia etc... You may modify the sounds.  
2. They can NOT be used for making sounds that will be sold as other Sampling products.

Please be advised that norCtrack values its intellectual property and takes its protection seriously.  Any auctions, or offers for sale, that infringe upon, or  violate our rights, will be pursued. Please contact the undersigned for further  discussion of this matter.   

Our company «norCtrack Studio» wishes you great creativity!

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Contact Information

Article Details

norCtrack Contact Information

E_mail:
Information: info(at)vst-store.com
Customer Support: support(at)vst-store.com

Skype: vst-store.com
Yahoo Messanger: This email address is being protected from spambots. You need JavaScript enabled to view it.

You can contact us any time. We work seven days a week.
Please feel free to contact us if there is anything we can assist.
We will do our best for 100% customer satisfaction.
Our customer service will make every effort to respond to you as soon as possible.

All our websites

https://vst-store.com/
http://norctrack.com/

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About Us

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About norCtrack Studio

We are glad to see you at our online store vst-store.com. At our store you can buy sample libraries, sample sounds of various musical instruments (NI Kontakt NKI, SoundFont SF2, Reason ReFill, WAV samples and loops, AKAI, Halion, sampletank banks and so on...), VSTi instruments, styles for workstation keyboards (Yamaha styles, Korg styles, Roland styles, Casio styles, Ketron styles, Technics styles etc…), musical softwares and all that is necessary for modern musician and sound engineer for creating music on your computer PC and MAC.

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